Refund policy
Thank you for shopping at Norma Jean Designs. If you are not satisfied with your purchase we're here to help, simply contact us at support@normajeandesigns.com or via the contact us page to start the return or exchange process.
RETURNS: Returns must be received within 30 days of purchase in original packaging. We offer free return shipping if your product was received damaged, or if you received an incorrect item, otherwise customers are responsible for return shipping fees. Returned items must be the same item that was purchases and all items returned must be whole (i.e.: if a set of fifteen push pins was sent, fifteen push pins need to be returned for a full refund).
EXCHANGES: Exchanges must be received within 30 days of purchase in original packaging. If your product was received damaged, or if you received an incorrect item, we're happy to send you a pre-paid return label and exchange your item, otherwise customers are responsible for exchange shipping fees.
WARRANTY: If you encounter an issue with your item please contact us at support@normajeandesign.com or via the contact page. All of our items have a 1-year warranty and we're happy to resolve your issue and get you a replacement product.
LOST PACKAGES: Should your package become lost during transit please contact us at support@normajeandesigns.com or via the contact page. We will do our best to locate your package and ensure that it is delivered to you. In the event that your package is lost or cannot be delivered to you we will send a replacement package.
INCORRECT ADDRESSES: We ship to the address that is given to us at the time of checkout. If this address is incorrect and your package cannot be redirected, we do not offer refunds or replacements. In the event that the package is returned to us as undeliverable we will refund you or resend the package for additional shipping fees. Please ensure that the address you give as your shipping address is correct. We will do everything we can to assist but we are not responsible for lost packages as a result of incorrect shipping addresses.