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Products

Thank you for shopping at Norma Jean Designs. If you are not satisfied with
your purchase we're here to help, simply contact us
atsupport@normajeandesigns.com or via the contact us page to start the return
or exchange process.

RETURNS: Returns must be received within 30 days of
purchase in original packaging.  If your product was received damaged, or
if you received an incorrect item, we're happy to send you a pre-paid return
label, otherwise customers are responsible for return shipping fees. Returned
items must be the same item that was purchases and all items returned must be
whole (i.e.: if a set of fifteen push pins was sent, fifteen push pins need to
be returned for a full refund.)

EXCHANGES: Exchanges must be received within 30 days of
purchase in original packaging.  If your product was received damaged, or
if you received an incorrect item, we're happy to send you a pre-paid return
label and exchange your item, otherwise customers are responsible for exchange
shipping fees.

WARRANTY: If after the thirty days of purchase, you
encounter an issue with your item please contact us at
support@normajeandesign.com or via the contact page.  All of our items
have a 1-year warranty and we're happy to resolve your issue and get you a
replacement product. 

LOST PACKAGES: Should your package become lost during
transit please contact us at support@normajeandesigns.com or via the contact
page. We will do our best to locate your package and ensure that it is
delivered to you. In the event that your package is lost or cannot be delivered
to you we will send a replacement package. 

INCORRECT ADDRESSES: We ship to the address that is given
to us at the time of checkout. If this address is incorrect and your package
cannot be redirected, we do not offer refunds or replacements. If the
package is returned to us as undeliverable we would refund you or resend the
package. Please ensure that the address that you choose as your shipping
address is correct, we are not responsible for lost packages as a result
of incorrect shipping addresses.